Retention of existing customers
is critical to your business success as it is harder and more expensive
to get new customers than it is to retain the existing ones. Generally
customers like to buy on service and experience rather than cost alone
so improving the customer experience is key to retention. If you get
the buying experience right then product price becomes a secondary consideration.
This is especially true in the consumer market.
The customer retention strategies
focus on bringing existing customers back to your business time and
time again. Additionally, there are strategies that are used to bring
your customers closer to your business and become more than happy to
bring other new customers too.
On-line workshops
These on-line
workshops guide you through a step by step process which you can follow
at your own pace. This training workshop is given in English and is
designed to impart knowledge and capability, allowing you to re-use
the information over and over again.
All the necessary
worksheets, templates and examples are given as part of the on-line
workshops.
There is
an optional test and a certificate is issued once the test has been
passed.
Access to
these great on-line training workshops is time limited and not usage
limited. Once payment has been received we will issue a user name and
a keycode that gives unlimited user access to the training course. This
user name and keycode can be used as many times as needed and by as
many individuals as needed.
Consultancy
With consultancy
we will work on your behalf and with your support. We will analyze your
current position and needs, then produce your desired results.
The consultancy
can be delivered at your business, remotely or a combination of both
depending on demand and location.
Mentoring
Mentoring
is a long term relationship that imparts the necessary information and
skills you'll need as your business moves forward. With the mentoring
program we'll work with you on a one to one basis to help you and your
business by sharing the knowledge and insights needed to facilitate
your personal and professional growth.
The mentoring
program is delivered through weekly meetings which can be face to face
or via the phone depending on your location. There is also unlimited
email support for you.
